Quality Assurance Information
Sofas and personal chairs need to be tough enough to withstand everyday use.
We have set strict standards for quality and durability to ensure that our products will last and last in your home.
Quality guarantee period
The quality guarantee period is 3 years.
The warranty period begins from the date of purchase.
To take advantage of the warranty, you will need proof of purchase and a barcoded instruction manual.
Please check with us for the warranty details for your product.
Products and parts that are not covered by this warranty are not covered by this warranty.
Scope of this warranty This warranty applies only to home use.
This warranty applies to defects in the materials or workmanship of the product frame, and the seat and back cushions when used in combination with the intended frame.
Quality assurance within the warranty period
This warranty applies if we investigate any malfunction or damage that occurs in the product you purchased and determine that the cause is the product itself.
If your defective or damaged product is covered by the warranty,
At our discretion, we will repair or replace the product with the same or a replacement product.
Where the warranty applies, we will pay the normal costs of repair, replacement parts, labor or service.
This warranty does not apply to repairs made by other companies. Replaced parts become our property.
If the product covered by the warranty is no longer in production when you exchange it for a new product, we will replace it with our replacement product.
Warranty Conditions This warranty does not apply if the malfunction or damage is caused by any of the following:
*Improper storage.
*Improper assembly.
*Improper installation.
*Incorrect use.
*Usage that places excessive strain on the body beyond the permitted limits.
*Misuse.
*Use other than for its intended purpose.
*Modified.
*Cleaning using incorrect methods or inappropriate detergents.
This warranty does not cover normal wear and tear, breakage, scratches, or damage caused by impact or accidents. This warranty does not apply if the product is stored or installed outdoors or in a damp environment. This warranty does not cover consequential or incidental damages.
1. Cushion wear is not covered.
2. Tears in the nonwoven fabric are not covered by the warranty.
3. Covers are not included.
4. Leather is not covered by the warranty.
(Fabric/leather covers are not covered by the warranty).
5. Separation of the armrest from the frame is covered by the warranty.
(For home use, proper assembly and use)
6. Damage to the legs is covered by the warranty
(In the case of damage caused by home use or improper assembly and use)
7. Damage caused by sharp objects is not covered.
